Unlike life insurance claims, critical illness claims require you to provide medical evidence of your condition. Therefore, a claim can take slightly longer - usually around 8 weeks.
When diagnosed with a critical illness, you should contact your insurance provider as soon as possible.
They'll require you to provide information regarding the new critical illness to assess whether it fits their claims criteria.
Once your claim has been assessed, payment will be made directly to your bank account approximately 8 weeks after first filing the claim[1].
In some instances, this can take longer if further information/investigation regarding your condition is required.
Upon discussing your initial claim, your insurance provider will be able to provide you with a more accurate timescale of when the claim is likely to be paid.