To make a claim on your total permanent disability insurance, you’ll need to notify your insurer that you believe you qualify for a claim, from here you should be guided through the process.
You’ll be asked to supply evidence of your disability and of the likelihood that you’ll be unable to carry on working. This can be medical reports from a doctor or specialist. Your insurer will likely ask you to complete a medical exam.
Please note, insurers can't access any medical information without your permission. However, without your permission the insurer may not be able to proceed with your claim as they won’t have access to the necessary information.
You may then be asked for any additional supporting information, that can provide the insurer with as much evidence as possible proving you have the inability to complete your current job (or any other occupation, depending on your policy).
From here, the insurer will assess your claim and contact you.